Returns & Shipping

Items may be returned for store credit only. Credit will be applied for the amount paid for the product and does not include shipping charges even if a free shipping code was used.

Sale items are final sale

Sales include but are not limited to flash sales and discount codes. Any purchases made during a sale or with a discount code of any sort cannot be returned. No exceptions or exchanges. *Final sale is always posted on the front page of the website during sitewide discount.

Items returned must have tags still attached and be unworn. If a piece is deemed to not be in returnable condition, your items will be shipped back to you at your expense and store credit will not be issued.

If deodorant marks, perfume/essential oil scents, any animal hair or stains are found on an item they are NOT eligible for store credit. 

RBC reserves the right to refuse a refund on piece if the product appears to be damaged or worn by the customer.

We do not hold pieces for exchanges

Defective Items

If you have received a defective item, we are so sorry! You must email customer service at contact.RBC.co@gmail.com within 3 DAYS of delivery to inform us of the issue. If we are not notified within 3 days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.

RBC is not responsible for damages to clothing caused by improper washing or handling.

If deodorant marks, perfume/essential oil scents, any animal hair or stains are found on an item they are NOT eligible for store credit.

To begin a return/exchange please complete the following steps:

Email Contact.RBC.Co@gmail.com with your order number alerting us that an item is being sent back. Please alert us before item is shipped back.

• You must notify and ship your return to us within 10 calendar days of receiving your order. 
• Once you have passed the 10 day window you are not eligible for credit, no exceptions. 
• The customer is responsible for the cost of return shipping.

Returns are typically processed on Tuesdays & Thursdays and may take up to 10 days to process.

 

We are very sorry your piece did not work out.

Please do not send us unkind emails if you are past the 10 day window/your pieces are not eligible for store credit. 

 

Shipping Damages

We are NOT responsible for any packages lost or damaged in transit. All USPS or UPS tracking inquiries should be handled directly with the shipper. Please contact the shipping company for assistance.