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Returns & Shipping

Items may be returned for store credit only. Credit will be applied for the amount paid for the product and does not include shipping and handling charges. 

RBC & Company is moving states the week of June 20-28th. Please make sure to alert us of your return BEFORE sending it. If your item is shipped to the incorrect address your store credit will not be issued.

Sale items are final sale

Sales include but are not limited to flash sales, coupon codes, store credit codes and markdowns. Any purchases made during a sale or with a discount code of any sort cannot be returned. No exceptions.

Items returned must have tags still attached and be unworn. If a piece is deemed to not be in returnable condition, your items will be shipped back to you at your expense and store credit will not be issued. RBC reserves the right to refuse a refund on piece if the product appears to be damaged or worn by the customer.

We do not hold pieces for exchanges

To begin a return/exchange please complete the following steps:

Email Contact.RBC.Co@gmail.com with your order number alerting us that an item is being sent back.

  • You must notify and ship your return to us within 10 calendar days of receiving your order. 
  • Once you have passed the 10 day window you are not eligible for credit, no exceptions. 
  • The customer is responsible for the cost of return shipping.

Please do not send us unkind emails if you are past the 10 day window/your pieces are not eligible for store credit.

 

We are NOT responsible for any packages lost in transit. All USPS or UPS tracking inquiries should be handled directly with the shipper.